Refund policy

We want you to love your skin—and your experience with us. If for any reason you’re not satisfied with your purchase, we offer a 100% money-back guarantee within 30 days of receiving your order.

30-Day Risk-Free Returns

If it’s not right for you, no problem. Used or unused, you can return the product for a full refund—no questions asked.
Please note: Returns must be initiated within 30 days of delivery.

How to Start a Return

Just email us at support@lapurenaturals.com with your order number and we’ll guide you through the simple return process.

Refunds will be issued to your original payment method within 5–10 business days after we receive the product.

Delays with your Refund

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@lapurenaturals.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@lapurenaturals.com
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Gifts

If you received our product as a gift, we’re happy to offer a gift credit or send the refund to the original purchaser.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Please Note: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.